Author Topic: Llandudno swimming pool - a catalogue of admin errors  (Read 69077 times)

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Offline born2run

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Re: Llandudno swimming pool
« Reply #165 on: September 26, 2017, 12:19:44 pm »
Fair play to them for getting one of the school kids to write the notice as well  $good$

Offline born2run

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Re: Llandudno swimming pool
« Reply #166 on: September 26, 2017, 01:32:10 pm »
Also hear that gym goers are being directed to use the disabled toilet to get changed. How is a disabled person supposed to use the toilet if there's a queue of gym heads getting changed in there?! Now given that disability is a protected characteristic if any disabled customers (or staff) feel like getting a lawyer and suing this tin pot of an outfit for discrimination they'd be $$$$$$ in  ££$


Offline Ian

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Re: Llandudno swimming pool
« Reply #167 on: September 26, 2017, 04:05:33 pm »
Fair play to them for getting one of the school kids to write the notice as well  $good$

Well, that does go to indicate the intellectual level of the management. That is almost unbelievable for a Council department but, then again, perhaps not for this one...  Z@@
Nothing is so firmly believed as that which we least know.  ― Michel de Montaigne

Si hoc legere scis, nimis eruditionis habes.

Offline Bri Roberts

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Re: Llandudno swimming pool
« Reply #168 on: September 26, 2017, 05:38:48 pm »
At the foot of the notice, Ian, one should reasonably expect to see a name, job title and date on CCBC/Ffit Conwy stationery.

Offline born2run

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Re: Llandudno swimming pool
« Reply #169 on: September 27, 2017, 08:37:37 am »
The original pic misses it but if you would have been able to scroll down on the left hand side it says "Stacie aged 8 and a half, Ysgol Tudno"

Offline Fester

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Re: Llandudno swimming pool
« Reply #170 on: September 28, 2017, 01:18:21 pm »
I emailed CCBC head of service, responsible for this facility.
He has not responded after 4 days, despite me sending a reminder.

These 'public servants' seem to have forgotten that they work for us, and WE pay their wages!
Fester...
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Offline Bri Roberts

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Re: Llandudno swimming pool
« Reply #171 on: September 28, 2017, 02:11:01 pm »
I came out of the gym this morning around 10.30am.

Half the swimming pool, let us call it the deep end, was not in use.

Of the eight lanes, three lanes on the far side were being used and so were the two lanes nearest me thus leaving the three middle lanes empty.

I calculated that one third of the swimming pool was in use by school children whilst two thirds was not.

Offline Fester

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Re: Llandudno swimming pool
« Reply #172 on: September 28, 2017, 02:36:03 pm »
Bri, given the small number of kids actually in the pool, and assuming you were not allowed to change or shower...
I must conclude that there were 6287 kids in the changing rooms. (or part thereof)
Fester...
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Offline Fester

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Re: Llandudno swimming pool
« Reply #173 on: September 29, 2017, 05:09:55 pm »
You couldn't make this up..

I've had a reply from CCBC Head of Service about the mismanagement of this pool / changing room situation.
It was quite long, and it didn't say anything we didn't already know, 'swimming targets to be met', 'difficult decisions ' etc...
But my favourite bit was the kind offer of compensation, as follows.

 'customers who feel they will be disadvantaged by this decision will be offered the option of cancelling their membership'

What an offer!

Fester...
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Offline Bri Roberts

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Re: Llandudno swimming pool
« Reply #174 on: September 30, 2017, 01:04:28 pm »
The reply you received, Fester, from the Head of Service at CCBC is both surprising and disappointing.

The second leaflet I picked up from reception clearly describes this as a pilot exercise in which case you ought to be thanked for taking the time to provide your customer feedback.

Constructive feedback from its paying customers should be taken seriously.

Offline Fester

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Re: Llandudno swimming pool
« Reply #175 on: September 30, 2017, 01:28:01 pm »
The reply you received, Fester, from the Head of Service at CCBC is both surprising and disappointing.

The second leaflet I picked up from reception clearly describes this as a pilot exercise in which case you ought to be thanked for taking the time to provide your customer feedback.

Constructive feedback from its paying customers should be taken seriously.

Bri, disappointing yes..... surprising, certainly not.
Fester...
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Offline Ian

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Re: Llandudno swimming pool
« Reply #176 on: October 01, 2017, 09:00:45 am »
Indeed.
Nothing is so firmly believed as that which we least know.  ― Michel de Montaigne

Si hoc legere scis, nimis eruditionis habes.

Offline Bri Roberts

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Re: Llandudno swimming pool
« Reply #177 on: October 23, 2017, 10:40:12 am »
It will be half term next week so the swimming pool will be open to the general public in the mornings.

However, the schools will not be using the swimming pool this week either.

A bilingual announcement to that effect is on an easel in the reception area.

I have just returned from the gym and I can report the swimming pool is absolutely empty.


Offline Fester

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Re: Llandudno swimming pool
« Reply #178 on: October 23, 2017, 11:15:08 am »
I did gym and swim yesterday Bri, it was rammed.
Fester...
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Offline Bri Roberts

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Re: Llandudno swimming pool
« Reply #179 on: October 23, 2017, 06:00:53 pm »
I can believe it, Fester.

I just hope a few members of the general public read this thread and begin to use the swimming pool again this week and next.

Otherwise, service users will be hard pressed to find the good news buried on the CCBC  website.

http://www.conwy.gov.uk/en/Resident/Leisure-sport-and-health/Swimming-and-Activities/Swimming-Pool-Timetables/Llandudno-Swimming-Pool/Main-Pool.aspx